Terms and conditions applies for orders via our website
Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place. By placing an order, you agree to be bound by these terms and conditions. If you do not accept these terms and conditions, you should not place an order.
We reserve the right to refuse your order or booking should it be necessary.
Your order confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the order on your behalf, you agree that such person acted as your agent.
We offer a Delivery service to local area of the store subject to minimum delivery spends. More details of the prescribed delivery area can be found on the website www.masalaonestaines.co.uk
Minimum order value applies for delivery. You will be notified when you reach the basket if your order is below the minimum value.
Our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
If you place an order via our site www.masalaonestaines.co.uk, you will be presented with confirmation on your screen that your order has been received.
Confirmation of your order will be sent to the email provided. Please make sure that the email address, home address and telephone number you provide are correct and in proper working order, as these are required to fulfil your order.
We provide a quality service. We accept no responsibility or liability for the quality or quantity of any products delivered by or collected from the store.
COLLECTION & DELIVERY TIMES
Collection orders are ready in store usually within 30 minutes, subject to availability. We aim to provide the best food delivery service in the area at the time we quote. Our estimated time for delivery is 30 to 45 minutes Sunday to Thursday, and 45 minutes to 1 hour on Friday and Saturday.
Unfortunately things don't always go to plan and factors, such as, high demand and traffic occasionally prevents us from achieving this.
LATEST ORDER TIME
We are unable to accept orders online either delivery or collection less than 20 minutes before the stated closing time. Should you have any questions, please call the store.
We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time.
PRODUCTS & ALLERGY
All products are subject to availability. In most cases, we will offer an alternative for any out-of-stock item.
Please note that we do not have a dedicated preparation or cooking area in our store for vegetarian food.
Although every care is taken, some products may contain nuts. The Desserts and Ice Cream sold by Masala One Staines may contain nut derivatives.
If you have an allergy we kindly ask that you do not order online. Instead, please telephone the store and inform your order-taker.
Although great care has been taken to remove all bones from chicken and meat some may remain.
Drinks and desserts are only delivered with main dishes.
All images used are for illustrative purposes only. Individual features such as ingredients, colour and other food / drink items may vary. All images are intended to give a general indication of the finished product only and should not be used for purchase purposes. Please refer to product description for details of specific products. All images are not intended to form any part of any contract.
PAYMENT & PRICING
Prices are as quoted on our menus, website and in store and may change from time to time, although changes will not affect orders already placed (unless due to a technical error). Prices include VAT.
We accept the following forms of payment:
- Credit Cards - Visa and MasterCard
- Debit Cards - Delta or Switch
Please note we do not accept cheque and American express
CANCELLATIONS, REFUNDS & AMENDMENTS
Cancellation or amendments to the order can be made no later than 1 hour prior to the delivery or collection time requested, and must be made by phoning the store direct.
We will issue a refund to your credit/debit card account within 7-10 working days.
Cancellations within 1 hour of the start of the delivery time will not be honoured and charged in full.
CHANGES TO TERMS AND CONDITIONS
We have the right to amend these terms and conditions from time to time. Any changes we make to these terms and conditions will be posted on this page. You will be subject to the policies and terms and conditions at the time that you order.